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Notable Traits and In-depth Information

• ISBN-10: 1260092429

• ISBN-13: 9781260092424

• Authors: Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

• Publisher: N/A

• Publication Day: 2018-01-23

• MSRP:

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The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which …

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The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.