Shipping policy

Order Confirmation

Upon placing your order, you will receive an order confirmation email.
This confirms that we have received your order in our system and pre-authorized your payment.

Shipping Policy

At testbankhub, we ship to addresses within Germany and the USA only.
Once your order is submitted, you will receive order status and shipping information.
Additionally, you will receive a tracking number via email once your order has been shipped.

Shipping Charges

We offer free shipping on all orders shipped to addresses within Germany and the USA.

Order Acceptance & Pricing

• Order Processing:
  Please note that orders may be subject to verification, including phone number and address validation, to prevent fraud.
• Pricing Accuracy:
  While we strive for accuracy in pricing information, errors may occur. In such cases, we reserve the right to refuse or cancel any order. If an item is mispriced, we may contact you for instructions or cancel the order.
• Order Cancellation:
  We reserve the right to refuse or cancel any orders suspected of fraudulent use of payment details.

Handling and Transit Time

• Handling Time: Orders typically have a handling time of 1-2 business days (Monday to Friday).
• Transit Time: Transit time within Germany and the USA is estimated to be 3-5 days.
• Order Cut-off Time: Orders placed before 5:00 PM (GMT+01:00) Central European Standard Time (Berlin)

After Placing an Order

Upon placing an order, you will receive a confirmation email containing your order number and receipt.
Orders typically ship within 1-2 business days, excluding holidays.
Customized products may require additional processing time.

If you do not receive a confirmation email, please check your spam folder or contact us at [email protected].

Customized Items

For items with customizations, we will reach out separately to ensure proper customization.
These items will only be processed and shipped after receiving the customizations.

Checking Order Status

Thank you for visiting and shopping at testbankhub. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

testbankhub is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

testbankhub is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

• Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
• Request your Return Authorization Number and by emailing [email protected] with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
• To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
• Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return Policy and Refund Policy provides more detailed information about options and procedures for returning your order.

➤ Website: https://testbankhub.space
➤ Adresse: 66-4 Parkhurst Rd, Chelmsford MA 1824, UNITED STATE
➤ Phone: +44-7888-870473
➤ Email: [email protected]
➤ Hours: Mon-Sat 9:00Am – 5:00Pm